Privacy Policy

The following Privacy Policy explains how we collect, store, use, transfer, disclose and protect your personally identifiable information obtained through our Application. Please read this Privacy Policy carefully to ensure that you understand how we apply the provisions of this Privacy Policy.

This Privacy Policy is included as part of our terms of use. This Privacy Policy covers the following matters:

  1. Definition
  2. Information we collect
  3. Information You Provide Directly
  4. Information we collect when you use the Application
  5. Use Cookies
  6. Changes to this Privacy Policy
  7. Security
  8. Changes to this Privacy Policy
  9. Acknowledgment and Consent
  10. Withdrawal of Consent
  11. Stop receiving e-mail
  12. Contact us
  13. Etc

Your use of our Application and services is subject to these Terms of Use and Privacy Policy and indicates your agreement to these Terms of Use and Privacy Policy.

    1. Definition

      • “Affiliate” means (i) the controlling party of; (ii) a subsidiary of; or (iii) parties under the same control Energy Award Forum (WAE).
      • "Application" means a software application and or portal site that we have developed, which is an electronic means to (i) find services provided by third parties; (ii) manage the provision of the Service; and or (iii) other functions needed to support the Service ecosystem.
      • "Personal Information" means information about you that can be personally identified collected through the application, such as name, address, date of birth and occupation (if you are an individual), company identity data and documents (if you are not an individual), telephone number, e-mail address (e-mail), permissions and or the like, and other information that may identify you as an Application user.
      • "We" means WAE, a company established under the laws of the Republic of Indonesia, and or its affiliates.
      • "Terms of Use" means the terms and conditions or standard operating procedures or other provisions in relation to each Application developed by WAE and or its Affiliates, as may be changed or added from time to time by WAE and or its Affiliates;
      • "Services" means various services offered by Service Providers through the Application.
      • "Customer" means a party registered as an Application customer to use the Services provided in the Application.
      • "Service Provider" means the party providing the Service through the Application
      • “Website” means our website at https://www.rapel.id or other sites that we officially develop to support the Service ecosystem.
    2. Information We Collect

      We collect certain personal information from you, so that the Application can carry out its functions both for the use of the Service (if you are a Customer) or the management of Service provision (if you are a Service Provider) or other functions needed to support the Service ecosystem. You can provide Personal Information directly (for example, when you register as an Application user) or collect it automatically when you use the Application.

      When you visit a website, the website administrator will process technical data such as internet protocol address (internet protocol addresses) You, the web pages you have visited, browsers the internet you use, the web pages you previously or subsequently visited and the duration of each visit or session that allows us to deliver Website functions. Additionally, in some cases, browsers can suggest you to activate the function geo-location You to allow us to give you a better experience in using the internet and or applications. With this technical data, Website administrators can manage the Website, for example by solving technical difficulties or improving the accessibility of certain parts of the Website. In this way, We can ensure that You can continue to find information on the Website in a fast and simple way.

    3. Information You Provide Directly

      When registering with the Application, you will provide us with certain personal information in accordance with the terms of use required for each type and function of the application. When you use the Application to use or manage a Service, you provide relevant information to us, such as:

      • If you are a customer of this type of service. When you use our Application, we will also process your technical data such as internet protocol address, internet device identity (ID) or media access control address and information about the manufacturer, model and operating system of the device you are using. use to access the Application. We use this data to enable us to deliver the functions of the application, resolve technical difficulties, provide you with the correct and up-to-date version of the application and to improve application functions.
      • If you are a customer, we will ask for the telephone number of someone who can be contacted by the service provider to complete your order when you use the application to find an instant courier service, or other relevant services. You must obtain prior approval from the person whose telephone number you provide to us to provide us with their telephone number and for us to provide the telephone number to the service provider.
      • If you are a service provider, we will ask for the telephone number of the party that can be contacted by Customers using the Service. You must ensure that prior approval from the owner of the number has been obtained for us to obtain the telephone number and give it to the customer.
      • Electronic money facilities available in the Application, we will collect information related to these electronic money transactions by you, not limited to the name of the bank, account holder name, account number and amount of funds transacted through the electronic money facility.
      • If you are a Customer, you can provide a referral code (referral code) to other parties through the Application, in the form of a message that we prepare for you to send through electronic messaging facilities or through social media providers. You can change the sentence of the message that we have prepared before you send it. We will not collect data from the party you sent the message to.
    4. Information we collect when you use the Application

      When you use the Application through the device mobile devices you, We will track and collect information geo-location in real-time and other relevant information to support the efficiency of the performance and function of the Application. We may also use information geo-location in real-time to provide assistance, resolve technical or business difficulties that may arise when you use the Application.

    5. Use Cookies

      Cookies is a small data file that is placed browsers you on your internet device. With cookies, application features and/or websites that you access may store information or remember your actions and preferences from time to time.

      Most of the browsers the internet supportscookies, but you can set browsers which you use to reject some types cookies certain or cookies Specific. In addition, you can delete cookies anytime.

      We use cookies for various purposes. We use it, for example, to remember your safe browsing preferences, help you use the Service (if you are a Customer) or manage the Service (if you are a Service Provider), and protect your data.

    6. Use of Information We Collect

      We use an electronic mail address (e-mail), name, telephone number, and or your account password for the purpose of verifying your ownership of an account in our Application, to communicate with you in connection with the use or management of the Service and to provide you with information about the Application. We may also use names, e-mail addresses (e-mail) and your telephone number to send messages, general updates to the Application, special offers or promotions. We will also send you an e-mail (e-mail) to you who asked you to subscribe to the mailing list (mailing list) We. You can at any time choose not to receive information about these updates.

    7. Security

      The confidentiality of your data and Personal Information is of the utmost importance to us. We will apply the best efforts and steps to protect and secure your data and Personal Information. However, we cannot fully guarantee that our systems will be completely impenetrable due to viruses, malware, tampering or extraordinary events including unauthorized access by third parties. You may not disclose your account password to anyone and must always maintain the security of the device you use.

    8. Changes to this Privacy Policy

      We may change this Privacy Policy to reflect changes in our activities. If we change this Privacy Policy, we will notify you by electronic mail (e-mail) or by way of notification on the Website one day before the change takes effect. We encourage you to review this page periodically to find out the latest information about how we apply the provisions of this Privacy Policy.

    9. Acknowledgment and Consent

      By using the application, you acknowledge that you have read and understand this privacy policy and the terms of use and agree and agree to our use, practice, processing and transfer of your Personal Information as stated in this Privacy Policy.

      You also state that you have the right to share all the information that you have provided to us and to give us the right to use and share that information with service providers (if you are a customer) or customers (if you are a service provider) to support and carry out application functions.

    10. Withdrawal of Consent

      Unless otherwise stipulated in the laws and regulations, you can withdraw your consent for the collection, use and or disclosure of your Personal Information and or the destruction of your Personal Information, the requirements and procedures for which are in accordance with the laws and regulations that specifically regulate this matter.

      Withdrawal of consent or destruction of your Personal Information either partially or completely, may result in you no longer being able to use our Application and or Website. You hereby declare that you know and understand the impact of withdrawing your consent and or destroying your Personal Information.

    11. Stop receiving e-mail

      We have a policy in place for you to be able to opt in or out of the mailing list (mailing list) We. If you want to stop receiving e-mail (e-mail) from us, please click the link unsubscribe included in each e-mail.

    12. Contact us

      If you have any questions or suggestions about our privacy policy, please feel free to contact us.

    13. Etc

      • Governing Law and Jurisdiction

        This Privacy Policy is governed by and interpreted according to the laws of the Republic of Indonesia. Any and all disputes arising from this Privacy Policy will be governed by the exclusive jurisdiction of the district courts.

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.